FAQ
Frequently Asked Questions
Our kulhads, mugs and trays are handmade from natural terracotta clay.
No. Because each piece is handmade and hand-painted, small differences in shape, size, colour and painting are natural. The product you receive may vary slightly from the photos.
Yes, our kulhads are made for serving chai and other beverages. Rinse with water before first use and avoid sudden temperature changes.
Rinse with water before first use. Hand wash gently, and avoid dropping them or exposing them to sudden hot and cold changes. Clay is delicate, so handle with care.
Email info@kulhadcup.com , Monday to Saturday, 10:00 AM to 7:00 PM.
All sales are final. We do not accept returns, exchanges or refunds once an order is delivered, so please check the product details carefully before ordering. For the full policy, see our Refund and Returns Policy page.
Please check the outer packaging when your parcel arrives. If you see visible damage, do not accept the parcel and let us know immediately at info@kulhadcup.com.
Orders are usually delivered within 5 to 7 working days after dispatch, depending on your location. See our Shipping Policy for details.
Once your order is shipped, we will share the tracking details by [WhatsApp / SMS / email]
Yes, for weddings, festivals, cafes and corporate gifting. Please contact us with the quantity and date you need.