Refund and Returns Policy

Last updated: 27 October, 2026

All sales are final
KulhadCup products are handmade clay (terracotta) items. Once an order is delivered, we do not accept returns, exchanges or refunds.

Please read before ordering
– Check the product photos, description, size and set contents carefully before you buy.
– Our products are handmade, so small differences in shape, size, colour and hand-painting are natural and are not defects.
– Photos on the website are for reference. The product you receive may vary slightly.

Cancellations
You can cancel an order before it is shipped by contacting us at [email / phone]. Once an order is shipped, it cannot be cancelled.

Delivery issues
If your parcel does not reach you, or you do not receive the order within the delivery time, please contact us at [email / phone] with your order number.